Dutch multi-channel customer engagement platform with live chat, messaging and helpdesk.
EU hostedGDPR
Features
EU Hosted
GDPR Compliant
Encrypts in Transit
Encrypts at Rest
End-to-End Encryption
Zero Knowledge
What people are saying
★★★★★4.2Based on public user reviews · 522 reviews
Users appreciate Trengo's unified inbox and ease of use, praising its channel integration and support team. However, recurring complaints centre on unstable new features, difficulty reaching support, and aggressive pricing increases that have prompted some to migrate.
Pros
- Unified inbox consolidates multiple communication channels efficiently
- Intuitive interface requires minimal onboarding and training
- Individual support staff members go above and beyond to help
- AI-powered routing and chatbots reduce manual workload significantly
- Provides clear visibility into all customer conversations at once
Cons
- New features frequently introduce bugs and reliability issues
- Customer support difficult to reach; routed through chatbots and auto-responses
- Sudden, steep price increases penalise smaller businesses disproportionately
- Critical features phased out while pricing climbs
- Mobile app (especially iPad) performance is poor
Reviews are aggregated from public sources and summarised by NativeEU.